Terms and Conditions

Privacy Policy | Terms and Conditions | Refund Policy

Privacy Policy and Terms and Conditions

Personal Information

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.

We DO NOT store any credit or debit card numbers – all orders are processed and debit and credit card numbers destroyed once processed.


To purchase goods from Candengo  you need to complete and submit an order form. Your order is an offer to buy the goods on these terms and conditions of sale. We will send you an email confirming receipt of your order and your order details.

The supply of goods is subject to availability. Whilst we always try to inform you if any goods are unavailable before you place and order, we cannot always do this. If this happens you will be informed by email and you will either not be charged or be refunded for any unfulfilled items.


All prices of goods are quoted and charged in sterling and, where applicable, are inclusive of VAT unless otherwise stated.

Forms of Payment

We currently only accept PayPal as our online payment method . If you wish to pay by credit or debit  card or bank transfer please call our main office number of 01925 611 061.


Parcels are dispatched by DHL Economy 48 for all UK addresses, Overseas are via Parcelforce Euro 48. All deliveries will require a signature at receipt.

We aim to configure and dispatch your WiFi HotSpot within 2 days of receiving your order.

Cancelling your Order

You have a statutory right to cancel your order by notifying us in writing within 7 working days of delivery.

We offer a 60-day money back guarantee on our OpenWiFi Hotspot solution, as long as it’s undamaged and in its original box with all accessories.

If you have already received your goods, send them back to the same Returns Address below in a saleable condition. If you do not return the goods, we have the right to collect the goods from you and charge you for the full cost of doing so.

If you wish to cancel before delivery, please email us immediately at sales@candengo with your name, address and order details. Whilst we will try to cancel the order before it is dispatched, we may be unable to do so. If the goods are delivered you will still need to cancel your order in writing and return the goods as set out above.

We will refund the purchase price to you within 30 days of your cancellation notice (not including the original postage and package we charged you). You are responsible for the costs of returning the goods and this cannot be refunded.

Faulty Goods

If any goods ordered from us are faulty, please return them  to the ‘Returns Address’ below, securely packaged. If we find that the goods are faulty, and you have returned them within a reasonable period, we will refund the purchase price to you (including the original postage and package we charged you), and your postage and package costs for returning the goods (standard recorded delivery). This refund policy does not affect your statutory rights.

Returns Address

Candengo Wireless Networks
Unit 20 ,Thetford Road Business Park
Watton, Norfolk. IP25 6BS.

Governing law and jurisdiction

These terms and conditions of sale shall be governed by and enforced in accordance with the laws of England and Wales.

Company details & Address

Candengo Limited, Unit 20, Thetford Road Business Park, Watton, Norfolk.  IP25 6BS  is registered in the UK number 07070223.

Our address for correspondence or queries is below (please note that the address for returning faulty or cancelled goods is set out above in ‘Returns Address’):

For any queries or complaints about goods or services please contact us at info@candengo.com


When you place your order you are automatically connected to Paypal’s secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our e-commerce team.